FAQs

Are Etc & Co products “vegan friendly”?

Our products are never tested on animals (only our happy vegan friends!). All products are free from Palm Oil, Phthalates, Paraffin, Petrochemicals, Parabens, VOC, DPG and contain no animal by-products.

How strong is the fragrance?

A number of factors can affect the degree in which your candle fragrance will permeate the air. It can depend upon the specific fragrance chosen, as some scents are just stronger than others. Excessive heat and sunlight can reduce your candle’s fragrance throw, so always store in a cool and dry place.

Flame size and how long your ‘nose’ has been exposed to the fragrance. Your nose will adjust and become used to the scent, so you may not smell the fragrance even though it is okay. Double check with someone who has not been in the house for awhile to see if they can smell the fragrance.

What kind of wax, wicks and fragrances are used?

Our candles are made from 100% non-gmo Soy Wax, NOT a Soy Wax blend.  Our Soy Wax is non-toxic, eco-friendly and derived from completely renewable resources. This makes our candles an ideal choice for anyone concerned with their health and the environment. Our candles DO NOT contain any paraffin or other vegetable oil fillers and are handmade by us in small batches.

We use lead-free cotton wicks across the range, and sustainable’ natural wood wicks for the crystal glass candle range.

Our eco-friendly, fragrance oils are made in Australia by experience perfumers and specifically designed to provide maximum scent dispersion.  Your candle is made fresh to order and we scent the wax with the maximum possible scent load to ensure the wick will maintain its ability to efficiently burn the wax for fuel – this is often referred to as ‘Triple Scenting.’

 

What is so bad about paraffin in candles?

Paraffin wax is the final by-product of the petroleum refining chain. It’s what’s leftover…even after the asphalt is extracted. Yuck! It releases potentially harmful petroleum pollutants in the air, including several known carcinogens, according to the EPA. You may find that burning a paraffin candle leaves the surrounding furnishings and walls covered in a black residue. This certainly doesn’t seem like something you’d want to breathe-in, either. There have been many studies done suggesting even more health risks from burning paraffin wax. Rather than continuing to focus on how bad another type of candle might be for you, we recommend you do a little research on paraffin for your own peace of mind.

In addition to paraffin candles, there are candles made with “soy-blends”. This is a combination wax created by mixing paraffin and soy together which is often what you get in most commercial candles in Australia. Be aware that in Austraila a candle can be called a soy candle with as little as 25% soy wax!

Are refills available for the candle container?

Not at present, but keep in mind your candle vessel can be washed and re-used for other things like cotton buds and spices, as a little flower vase, to hold make-up brushes or recycled.

Why is there a black residue around the rim of my candle vessel?

A candle wick requires trimming before every burn or if the candle has been burning continuously for two or more hours. The wicks should always be trimmed to about 6mm from the wax surface. If there is any black residue on the glass of your candle vessel, it is easily wiped off with a damp piece of paper towel. Please read our Candle Care section for more information.

My candle seems to be sweating. What is this?

Vegetable based waxes such as soy and coconut wax will sometimes release excess oil, especially during significant temperature changes. This often happens after shipping across the country. Generally, a small pool of moisture will form on the top of the candle. This will not affect the candle in any way and will not usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean. And always remember to store your candles in a cool place, out of direct sunlight.

Why does my candle wax look frosty? 

Frosting or “blooming” is a characteristic of a pure soy wax candle, and may look like wet or dry spots on your candle glass. This is not a flaw, it’s just the natural crystallisation of soy wax brought about by changes in room temperature. Frosting does not effect the scent throw or the burning properties of the candle. To minimize frosting, try to keep your candle out of direct sunlight and fluorescent lighting. Even changes in the weather, particularly cold weather, can cause additional frosting. It is almost impossible to stop soy wax from blooming. It’s just one of the beautiful and natural features of this wonderful wax.

Please note: shipping of candles can occasionally cause excessive frosting due to the significant changes of temperature during transit.

Why has my white candle wax changed colour? 

Fragrances with a vanilla content will discolour, yellow or darken the wax over time. This will not affect the candle performance. Whenever possible, keep your candle stored in a cool dark place away from direct sunlight, as light and heat may degrade fragrance and can discolour the product. If stored correctly, candles will last about two years.

Why is my candle tunneling?

If your candle is burning straight down the centre, creating a tunnel, it means it was not allowed to achieve a full melt pool on it’s first burn. Wax has a memory and if the candle was extinguished prior to achieving a full melt pool of wax, all subsequent burns will not go past this first melt pool. To achieve a full melt pool (edge to edge and 1cm of melted wax), burn your candle for 3 – 4 hours the first time and then extinguish. All future burns should follow the first one’s path. Never burn your candle longer than 3 – 4 hours. Please read our Candle Care section for more information.

Have another question?

You can get in touch with us via email at: info@etc-co.com.au