Shipping & Returns

Shipping in Australia

All orders are sent via courier which may take up to 10 business days for delivery. If you’re not home to receive your parcel, the driver will leave a calling card with details on how to arrange the re-delivery of your parcel.

International Shipping

We use Australia Post to send parcels to the rest of the world.  Our shopping cart is not setup to reflect international shipping costs at this stage. You can choose either regular or express international post by letting us know in the comment box at the cart checkout.  Once we receive your order we will email you with the actual shipping costs for international parcels which will be calculated by taking into account the actual weight or cubic weight of your parcel (whichever is the greater) and your destination so as to offer you the fairest price for your order. You may cancel your order if the shipping costs are too high – just reply to the email we send you.

Delivery of items are subject to availability. Etc & Co. cannot accept responsibility or liability for any product it is not able to make or supply and a full refund or exchange option is given if items cannot be supplied. We will notify you of any unexpected delays for items that are not in stock.

Returns

We want you to be 100% happy with our products. If for whatever reason you’re not happy with your purchase you may return the item at your own cost within 5 days of receiving your order and we will issue you a store credit. Returned items must be in its original packaging and in original condition in order to receive a store credit. If you would like to return your items, please email us prior to returning at info@etc-co.com.au.  Unfortunately, no exchanges or returns are offered for sale items.

We reserve the right to refuse any returned items that have been damaged after they are received by you or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items returned, we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method with a tracking ID.

Damaged Goods

Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 2 days of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items.  We require that you take a quick picture of the damaged item and email to us at info@etc-co.com.au. This way we can make every effort to prevent it happening again.

Undeliverable Orders

If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. If you do not respond, you will be refunded the original purchase price but not the shipping charges.